Frequently Asked Questions
Do you have a physical shop / Where can I buy or view your products?
We're an online business, so unfortunately, we do not operate from a physical shop space or office. However, we stock our products on consignment at multiple locations across Singapore. So besides purchasing our items directly at our online shop, you can also head down to any of the retail locations below.
If you are new to our figurines, we encourage you to make your way down to see them in person. You need to hold them in your hands and view them up close to appreciate their fine details and craftsmanship.
- Customisation of formation badges can only be done for purchases at our Online Shop.
- Please check with respective stores for stock availability & business hours.
Miniature Stories Online Shop
(All merchandise & formation badge customisations)
Lifestyle Mart @ The Chevrons (Soldier & Heritage Figurines & Military Souvenirs)
48 Boon Lay Way, S (609961)
Nearest MRT Station: Jurong East
Lifestyle Mart @ SAFRA Punggol (Soldier & Heritage Figurines & Military Souvenirs)
9 Sentul Crescent, S (828654)
Nearest MRT Station: Punggol >> Sam Kee LRT
Books Kinokuniya (Soldier & Heritage Figurines & Selected Military Souvenirs)
Takashimaya Shopping Centre
391 Orchard Road, #04-20 Ngee Ann City, S (238872)
Nearest MRT Station: Orchard
Toy Outpost Vivocity (Selected Soldier & Heritage Figurines, Military Souvenirs)
1 Harbourfront Walk, #02-32/33, S (098585)
Nearest MRT Station: Harbourfront
Toy Outpost Plaza Singapura (Selected Soldier & Heritage Figurines, Military Souvenirs)
68 Orchard Road, #07-11B, S (238839)
Nearest MRT Station: Dhoby Ghaut
Hako @ AMK Hub (Selected Military Souvenirs)
Ang Mo Kio Hub
53 Ang Mo Kio Ave 3, #02-55/56, S (569933)
Nearest MRT Station: Ang Mo Kio
Singapore Discovery Centre Souvenir Shop (Selected Soldier Figurines & Military Souvenirs)
510 Upper Jurong Rd, S (638365)
Chinatown Heritage Centre (Heritage Figurines)
48 Pagoda Street, (S) 059207
Nearest MRT Station: Chinatown
Chinatown Visitor Centre (Heritage Figurines)
2 Banda Street
Nearest MRT Station: Chinatown
National Museum of Singapore Gift Shop (Heritage Figurines)
93 Stamford Rd, (S) 178897
Nearest MRT Station: Bras Basah or Dhoby Ghaut
Asian Civilisations Museum Gift Shop (Heritage Figurines)
1 Empress Place, (S) 179555
Nearest MRT Station: Raffles Place
What payment modes do you accept in your online shop?
We accept Visa, Mastercard, or Paypal payments for all orders, and PayNow or Direct Bank Transfers for local orders.
How much does shipping cost for my online purchases?
We offer free local shipping for orders that are SGD $100 and above. If your order is below SGD $100, shipping within Singapore will cost:
- Flat fee of SGD $8 for figurines via courier
- Flat fee of SGD $2 for all badges, keychains and souvenirs via Singpost ordinary mail
- Flat fee of SGD $5 for tee shirts via courier
What's the shipping process for my online purchases and how long will it take?
All orders will be shipped within 2 working days. For local orders that need to be delivered at a specific timing, please inform us in the comments section during checkout.
Don't worry - Miniature Stories will never sell your contact information!
You will receive confirmation emails upon purchase and when your item is shipped out from our online store.
Do you ship internationally?
Yes, we ship worldwide!
International orders will be shipped via Singpost Registered Airmail, and will take 3 - 14 working days, depending on country.
Shipping fees are charged according to weight, but are free for orders that are SGD $500 and above.
You may use the shipping calculator in your shopping cart to estimate the shipping fee for your order.
Can you customise figurines?
We can only customise our existing figurines to a limited extent, such as adding formation badge decals to our Singapore Army figures, doing minor re-painting, or assembling them in certain diorama set ups.
Any other alterations, such as changing the size or adding details, entails making a completely new figurine. And due to expensive design and mould costs, each figurine design needs to be produced in a minimum quantity of 200. As such, we usually do not accept requests for one-off designs. However, we welcome your suggestions on what you'd like us to add to our collection. Drop us a note and we just might earmark it for our next project!
What material are your figurines made of and how big are they?
Our figurines are made of a metal alloy to give a solid weight and feel. They are hand-painted with special care taken to ensure accuracy to actual colours. Figurines in standing poses measure approximately 60mm from head to toe - large enough to showcase their precise details, but small enough to form intricate and attractive displays. The exact measurement of the figurine you're purchasing can be found in our online store.
Our products are not suitable for children under the age of 14.
Are your figurines endorsed by the Singapore Armed Forces (SAF)?
Miniature Stories and all associated merchandise are not affiliated with the Singapore Armed Forces (SAF).
We are simply individuals who wish to create memorable keepsakes and nostalgia for National Servicemen, regulars and all who have an interest in Singapore's military defence and history.
The realistic design and details in our figurines are created from personal research on information that's available on public platforms.
We take special care in ensuring that your purchase reaches you in perfect condition. But in the unlikely event that you receive a damaged item, we would be glad to either send you a replacement at no cost, or refund your money. Please email us at [email protected] to inform us of any defects as soon as you are aware of them, and we will contact you with further instructions.