Frequently Asked Questions

Do you have a physical shop / Where can I buy or view your products?

We're an online business, so unfortunately, we do not operate from a physical shop space or office. However, we stock our products on consignment at multiple locations across Singapore. Besides purchasing our items directly at our online shop, you can also head down to any of the retail locations below.

If you are new to our figurines, we encourage you to make your way down to see them in person. You need to hold them in your hands and view them up close to appreciate their fine details and craftsmanship.

Note:

Customisation of formation badges for soldier figurines can only be done for purchases at our Online Shop.
Please check with respective stores for stock availability & business hours.

Miniature Stories Online Shop
(All merchandise & formation badge customisations)

Visuals of Singapore Exhibition: 6 Aug - 15 Mar 2022 - Viewing Only (Full Heritage Collection & Selected Army Figurines)
SAFRA Toa Payoh
Ground Level Walkway
Nearest MRT Station: Toa Payoh

Lifestyle Mart @ The Chevrons (Soldier & Heritage Figurines & Military Souvenirs)
The Chevrons
48 Boon Lay Way, S (609961)
Nearest MRT Station: Jurong East

Lifestyle Mart @ SAFRA Punggol (Soldier & Heritage Figurines & Military Souvenirs)
9 Sentul Crescent, S (828654)
Level 2
Nearest MRT Station: Punggol >> Sam Kee LRT

Books Kinokuniya (Soldier & Heritage Figurines & Selected Military Souvenirs)
Takashimaya Shopping Centre
391 Orchard Road, #04-20 Ngee Ann City, S (238872)
Nearest MRT Station: Orchard

Toy Outpost Vivocity (Selected Soldier & Military Souvenirs, Most Heritage Figurines)
Vivocity
1 Harbourfront Walk, #02-32/33, S (098585)
Nearest MRT Station: Harbourfront

Toy Outpost Plaza Singapura (Selected Soldier & Military Souvenirs, Most Heritage Figurines)
Plaza Singapura
68 Orchard Road, #07-11B, S (238839)
Nearest MRT Station: Dhoby Ghaut

Singapore Discovery Centre Souvenir Shop (Selected Soldier Figurines & Military Souvenirs)
510 Upper Jurong Rd, S (638365)

Chinatown Heritage Centre (Heritage Figurines) - Temporarily Closed
48 Pagoda Street, (S) 059207
Nearest MRT Station: Chinatown

National Museum of Singapore Gift Shop (Heritage Figurines) - Temporarily Unavailable
93 Stamford Rd, (S) 178897
Nearest MRT Station: Bras Basah or Dhoby Ghaut

Asian Civilisations Museum Gift Shop (Heritage Figurines) - Temporarily Unavailable
1 Empress Place, (S) 179555
Nearest MRT Station: Raffles Place

What payment modes do you accept in your online shop?

We accept PayNow and Direct Bank Transfers for local orders, and Visa, Mastercard, or PayPal payments for all orders. A 3.9% service fee is chargeable for all PayPal payments due to credit card surcharges.

How much does shipping cost for my online purchases?

We offer free local shipping for orders that are SGD $100 and above (does not apply for sale items and dioramas). If your order is below SGD $100, shipping within Singapore will cost:

Flat fee of SGD $5 via courier
Flat fee of SGD $2 via Singpost ordinary mail
Dioramas: Flat fee of SGD $20 via same-day Grab Express for safe handling; any excess fees will be refunded via PayNow

What's the shipping process for my online purchases and how long will it take?

All orders will be packed and sent out within 2 working days.

Orders in Singapore will take 3 - 5 working days to reach. If you need your order to be delivered at a specific timing, please inform us in the comments section during checkout (for courier deliveries only).

International orders will take 1 - 2 weeks, depending on country.

You will receive confirmation emails upon purchase and when your item is shipped out from our online store.

Do you ship internationally?

Yes, we ship worldwide!

International orders will be shipped via Singpost Registered Airmail, and will take 1 - 2 weeks, depending on country.

Shipping fees are charged according to weight, but are free for orders that are SGD $700 and above except for Heritage Shophouses.

You may use the shipping calculator in your shopping cart to estimate the shipping fee for your order.

Shipping fees sometimes fluctuate based on what providers charge. Should the actual shipping fee turn out to be lower than what you paid, we will refund the excess to your PayPal or credit card.

Can you customise figurines?

We can only customise our existing figurines to a limited extent, such as adding formation badge decals to our Singapore Army figures, doing minor re-painting, or assembling them in certain diorama set ups.

Any other alterations, such as changing the size or adding details, entails making a completely new figurine. And due to expensive design and mould costs, each figurine design needs to be produced in a minimum quantity of 200. As such, we usually do not accept requests for one-off designs. However, we welcome your suggestions on what you'd like us to add to our collection. Drop us a note and we just might earmark it for our next project!

What material are your figurines made of and how big are they?

Our figurines are made of a solid metal alloy to give a solid weight and feel. They are hand-painted with special care taken to ensure accuracy to actual colours.

Figurines in standing poses measure approximately 60mm from head to toe - large enough to showcase their precise details, but small enough to form intricate and attractive displays. The exact measurement of the figurine you're purchasing can be found in our online store.

Our figurines are in 1/26 scale but are also compatible in most 1/30 scale set ups from popular international brands like King & Country.

Our products are not suitable for children under the age of 14.

Are your figurines endorsed by the Singapore Armed Forces (SAF)?

Miniature Stories and all associated merchandise are not affiliated with the Singapore Armed Forces (SAF).

We are simply individuals who wish to create memorable keepsakes and nostalgia for National Servicemen, regulars and all who have an interest in Singapore's military defence and history.

The realistic design and details in our figurines are created from personal research on information that's available on public platforms.

Return Policy

We take special care in ensuring that your purchase reaches you in perfect condition. But in the unlikely event that you receive a damaged item, we would be glad to either send you a replacement at no cost, or refund your money. Please email us at [email protected] to inform us of any defects as soon as you are aware of them, and we will contact you with further instructions.